Contact

Contact EMU Electronic

Questions about product selection, prices or your metering concept – this is the quickest way to reach us. We usually reply within one to two working days. Faults and returns have their own page: Support and RMA.

Send an enquiry
Book an appointment

Direct contact

Phone

+41 (0)41 545 03 00

General

info@emuag.ch

Technical support

helpdesk@emuag.ch

Orders Switzerland

orders@emuag.ch

Address

Jöchlerweg 2, 6340 Baar

Enquiry Support and RMA Book an appointment Questions

General enquiry

How do I reach EMU Electronic with an enquiry?

For questions about product selection, prices, the metering concept or availability. The more specific the details about the installation, the more useful the answer.

For follow-up questions that are quicker to settle by telephone.

Fields marked * are required.

If the form does not work, email info@emuag.ch directly or give us a call.

Support and RMA

Report a fault or return a device?

Issues with an existing installation have their own form. Please register a return in advance – a lot can be resolved remotely.

Go to support and RMA

Appointment

Book support with commissioning

For help during commissioning or a remote session, book a slot with technical support directly. Support and commissioning are charged by time spent, in quarter-hour steps from 15 minutes.

Book a consultation

A slot with technical support – for questions about the metering concept, the choice of interface or the planning, before ordering.

Open the calendar ↗

Get support with commissioning

We work through meter discovery, addressing, validation and handover with you – on site or in a remote session.

Open the calendar ↗

Request training

For operating staff and partners: operating the M-Center, building a metering concept, analysis in Joulio-Web.

Write an email

Frequently asked questions

Frequently asked questions about contacting us

Is there an appointment for support with commissioning?

Yes. Through the appointment booking you can reserve a slot with technical support, for assistance during commissioning or for a remote session.

How do I report a security vulnerability?

Not through this form, but by email to secalert@emuag.ch as described on the page Report a vulnerability.

Prefer to talk?

For many things a phone call is the quickest route. The help desk in Baar is available on working days.

Phone
+41 (0)41 545 03 00

Technical support
helpdesk@emuag.ch

General
info@emuag.ch